Podium
Modernizing how dealerships interact with customers.
Today’s customers expect convenience. Podium delivers it for local businesses by:
- Bringing all major messaging channels into one easy-to-use platform
- Making it simple to manage inbound and outbound communication in one place
- Helping dealers connect with customers on their terms, through the channels they prefer
AI Employee Increases Effectiveness
Podium’s AI Employee makes your dealership more responsive and efficient—working 24/7 without breaks or downtime.
- Generate personalized review invites and respond to reviews 2x faster
- Manage leads across every channel—text, social, and webchat—while keeping conversations cohesive and natural in real time
- Instantly respond to customer inquiries at any time, ensuring no lead is left waiting
- Handle common questions, provide accurate information, and improve customer retention
Messenger
- View and respond to all messages (Facebook, Google, SMS, and more) from a single inbox, with AI ensuring faster, natural responses
- Assign, filter, and track conversations between sales and service teams
- Stay connected anywhere with mobile and desktop apps
- Automate replies to after-hours messages so customers always get a timely response
- See which messages need follow-up and who has read them
- Store every customer conversation in one secure database
- Boost efficiency with faster, organized communication
Reviews
- Be the top choice on the sites customers trust—simple to manage from start to finish
- Benchmark success by tracking competitor reviews
- Get found everywhere with reviews on Google, Facebook, and automotive-specific sites
- Automate personalized review invites to rank higher and make it easier for leads to find you
- Respond quickly and accurately with AI-powered review replies
Webchat
- Move website chats to text for flexibility and ongoing conversations, supported by AI for instant, natural engagement
- Capture leads instantly with names and phone numbers from the first message
- Chat with customers on the channel they prefer—text
Google My Business
- Connect directly to your Google Business Profile.
- Collect and manage reviews in one place.
- Route “click-to-message” inquiries straight to your Podium inbox.
- Boost customer interactions with driving directions, click-to-call, and website buttons.
- Monitor all GMB activity from the Podium Dashboard.
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Podium users see on average:
- +44% driving directions
- +106% calls
- +60% website visits
- +83% listing views
Integrations
- CRM or DMS integration to automate review invitations.
- Automatically send common messages to your customers by integrating directly with your CRM or DMS
